- Terms & Conditions
Terms & Conditions
These Terms and Conditions govern your use of, and any purchase from, James Viana Site, and constitute an agreement between you and James Viana. James Viana reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
Sometimes with the volume of orders we receive, a piece of Jewellery may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
We do not offer post-order price matching when a product’s price drops after you buy it. Because they are based on the latest market gem and precious metal values, our prices change regularly. The price you paid when you placed your order was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry because we know low prices are very important to our customers.
Products in your shopping cart and wish list will always reflect the most recent price displayed on the product detail page. This price may differ from the price shown for the Product when you first placed it in your cart. Placing a Product in your cart or wish list doesn't reserve the price shown at that time. It is also possible that a Product's price may decrease between the time you place it in your cart and the time you purchase it.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us by using the “Contact Us” form or by sending us an email on firstname.lastname@example.org.
We do not negotiate prices on our products and all our prices are final.
If you are not satisfied with your purchase, you may return it within the first 30 days after delivery for a full refund. Login to your account for creating a return request before sending back the product to us, you can find more about the returns procedure in our FAQs. All jewellery must be returned in new, unworn condition with all the original packaging. NOTE: Some special orders are nonreturnable. We will inform you if a Product cannot be returned before going ahead with your order.
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several Products with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewellery Product, please contact us on email@example.com, and we would be happy to help you make your choice.
Information on our Site
At James Viana, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our images; and since every computer monitor is set differently, colour and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular Product. In compliance with industry standards and FTC regulations, James Viana states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the James Viana Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on the manufacturing process.
The Site and all content and other materials, including, without limitation, the James Viana logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of James Viana or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Use of the Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of James Viana, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.
Third Party Content
James Viana may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. James Viana does not monitor or have any control over any Third Party Content or third party Sites. James Viana does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. James Viana does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Advertisements and Promotions
James Viana may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than James Viana, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. James Viana is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non James Viana advertisers on our Site.
James Viana promotions are not combinable with other promotions or discounts including vouchers and coupons. Please note that James Viana reserves the right to rescind, revoke or terminate our promotions at any time, with or without cause.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, James Viana, or our products or services that are provided by you to James Viana are non-confidential and shall become the sole property of James Viana. James Viana will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant James Viana and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
The name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.
You agree to defend, indemnify and hold harmless James Viana, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against James Viana and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Disclaimer of Warranty
Except as expressly provided to the contrary in a writing by James Viana, this site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. James Viana disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. James Viana does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. James Viana does not represent or warrant that our site or its servers are free of viruses or other harmful components.
Limitation of Liability
In no event shall James Viana, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from James Viana, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to James Viana's records, programs or services.
Modification and Notice
You agree that James Viana may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Notwithstanding any of these Terms and Conditions, James Viana reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.