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Delivery & Returns

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We are pleased to deliver our jewellery to you. Here’s a very simple guide for you to get familiar with our delivery policy and returning options. Happy shopping!

 

Delivery Policy

 

  • We deliver all our Jewellery free of cost anywhere within the United Kingdom. This may differ for very few special products and it would be clearly mentioned during your billing procedures at checkout
  • Every jewellery will be delivered under the royal mail second class signed policy
  • You will receive your jewellery within 2 to 4 days of placing your order
  • You can track your order on the royal mail site and would also receive the delivery confirmation email as soon as the system is updated.

  

Return Policy

 

We follow the no questions asked policy. You want to return a product you can easily do so. Read on to understand our return policy

 

  • You can return your jewellery within 30 days of purchase. However there are a few products that do not fall in the returnable category. You’ll be notified about it at the time of your purchase itself
  • It’s ideal that you return the product (s) you purchased in its packaging and in an unused condition
  • You will have to log into your account and follow the given steps to create a unique return merchandise authorisation RMA number as you generate a return request:

 

1. Log into your store and navigate to My Account.

2. Go to Completed Orders and click Return Item(s)

3. Fill in the details for the following in the return request section:

Quantity to return

Return reason

Return action optional

Comments optional

4. Click Submit Return Request.

 

 

  • Once you have your unique RMA number you can track your package return activity and get updates and notifications for the same
  • The refund procedures will initiate and reflect in your account within 10 days of us receiving the package and after we have a standard check for damage done
  • We have the cash back option and it will be carried out after the standard procedures stated earlier are completed.

 

 

 

Do write to us at hello@jamesviana.co.uk if you have any queries and we will be happy to help you.

 

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